By December I didn't have a good response from Malwarebytes support and they began to urge me to install MalwareBytes 3.0, which had just come out. They fixed the desktop for me once, but the error recurred. All I could get was a 2 week free trial, now gone. In October 2016, MalwareBytes Anti-Exploit (for which I had a paid premium subscription) simply vanished from both computers, and when I tried to fix it, it kept telling me my license and ID were incorrect (they weren't). (They both still are I chose not to upgrade to Win10.) I looked around, including in this forum, and finally decided on BitDefender Free, which I installed on my laptop and desktop, both running Windows 7 64 bit. I couldn't trust it, I was run off my feet, and Microsoft showed no sign of fixing it. I tried Microsoft Security Essentials and I liked it, but around June 2015, it developed a bug (a full scan would hang, about 3/4 of the way through and never recovered). Some years ago because I was so fried with the way my paid Norton Security subscription was dragging my computer along (perceptible slowdowns when it was scanning), I decided to go to free anti-virus and anti-malware tools.
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